Service Stream2 followers105 jobs

Senior Digital Support Engineer

SeniorContractOffice655 Collins St, Docklands VIC 3008, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Digital Support Engineer position is all about being the go-to person for technical inquiries and escalations, ensuring that teams across Australia remain productive and connected. This job is crucial for maintaining a smooth technology experience and driving continuous improvement within the support function. ServiceStream values a collaborative and dynamic work environment, where every team member contributes to creating exceptional user experiences.

Meet the team

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You'll be responsible for

📞

Providing support

Providing high-quality first-level support via phone, email, ticketing systems, and in-person requests.
🖥️

Troubleshooting issues

Troubleshooting a wide range of issues including hardware, software, account access, connectivity, and digital workplace tools.
👥

Supporting onboarding

Assisting with employee onboarding/offboarding, including device provisioning.

Key criteria

🖥️

IT support experience

3+ years in IT support or service desk environments.

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🔧

Troubleshooting skills

Proven skills across Windows, macOS, and mobile platforms.

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☁️

Microsoft 365 administration

Experience managing Microsoft 365 applications and services.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT support experience
3+ years in IT support or service desk environments.

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Troubleshooting skills
Proven skills across Windows, macOS, and mobile platforms.

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Microsoft 365 administration
Experience managing Microsoft 365 applications and services.

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IT certifications
Relevant certifications like CompTIA A+ or Microsoft 365 Certified.

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Communication abilities
Strong analytical and problem-solving communication skills.

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A meaningful career starts with a match

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