Senior Director, Technical Services (Cloud and Cortex)
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About the job
As the Technical Services Senior Director for JAPAC, you will lead a dynamic team responsible for guiding customers through their post-sale journey, ensuring they realize value and achieve renewal. This impactful job requires collaboration with various teams to create a seamless customer experience while driving innovation in service delivery. The team thrives on in-person collaboration, fostering strong relationships and real-time problem-solving to achieve excellence.
You'll be responsible for
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Leading Technical Services delivery
Overseeing all Technical Services delivery across JAPAC, ensuring consistent, high-quality execution.🔗
Aligning with global teams
Collaborating with Global Customer Success, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes.👥
Building and mentoring teams
Developing and mentoring a high-performing technical services organization, fostering a culture of accountability and continuous learning.Key criteria
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15+ years in technical services
Proven experience in technical services within a high-growth SaaS/cloud environment.View
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10+ years leading teams
Demonstrated experience managing regional or multi-regional teams effectively.View
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Strong track record of KPIs
Experience delivering against key performance indicators like deployment speed and CSAT.View
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