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Senior Director, Technical Services (Cloud and Cortex)

SeniorDirectorFull-timeOfficeMelbourne VIC, AustraliaPosted 3 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As the Technical Services Senior Director for JAPAC, you will lead a dynamic team responsible for guiding customers through their post-sale journey, ensuring they realize value and achieve renewal. This impactful job requires collaboration with various teams to create a seamless customer experience while driving innovation in service delivery. The team thrives on in-person collaboration, fostering strong relationships and real-time problem-solving to achieve excellence.

You'll be responsible for

📈

Leading Technical Services delivery

Overseeing all Technical Services delivery across JAPAC, ensuring consistent, high-quality execution.
🔗

Aligning with global teams

Collaborating with Global Customer Success, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes.
👥

Building and mentoring teams

Developing and mentoring a high-performing technical services organization, fostering a culture of accountability and continuous learning.

Key criteria

📊

15+ years in technical services

Proven experience in technical services within a high-growth SaaS/cloud environment.

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👥

10+ years leading teams

Demonstrated experience managing regional or multi-regional teams effectively.

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📈

Strong track record of KPIs

Experience delivering against key performance indicators like deployment speed and CSAT.

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5 criteria for this job
15+ years in technical services
Proven experience in technical services within a high-growth SaaS/cloud environment.

View

10+ years leading teams
Demonstrated experience managing regional or multi-regional teams effectively.

View

Strong track record of KPIs
Experience delivering against key performance indicators like deployment speed and CSAT.

View

Industry-recognized security credentials
Possession of credentials like CISSP or CRISC is essential.

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Familiarity with cloud environments
Deep understanding of Cloud, Endpoint, SOAR, SIEM, and SOC environments.

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