Optus11 followers85 jobs

Senior Director, Transformation and Delivery

SeniorDirectorFull-timeHybridNew South Wales, AustraliaPosted 4 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Director, Retail Transformation at Optus is a pivotal job focused on leading the strategy and delivery of the retail transformation agenda. This position plays a crucial role in enhancing the retail experience and modernising technology platforms while uplifting frontline culture. The team thrives on collaboration, innovation, and a commitment to delivering exceptional customer and employee experiences.

Meet the team

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You'll be responsible for

📅

Leading retail transformation strategy

Crafting the 5-year plan and driving cultural change while coaching a high-performing project team.
🔍

Establishing governance and delivery rhythms

Leading prioritisation, quarterly planning, and risk management to ensure initiatives stay on track.
⚙️

Driving retail digitisation and technology uplift

Leading customer journey redesign and collaborating with IT for seamless retail operations.

Key criteria

📈

Extensive transformation leadership experience

Proven experience leading large-scale transformation programs in retail or technology environments.

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🛠️

Strong strategic and operational capability

Demonstrated success in delivering cultural change and technology uplift.

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🔍

Deep expertise in governance and program delivery

Experience in risk management, portfolio governance, and executive reporting.

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A meaningful career starts with a match

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5 criteria for this job
Extensive transformation leadership experience
Proven experience leading large-scale transformation programs in retail or technology environments.

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Strong strategic and operational capability
Demonstrated success in delivering cultural change and technology uplift.

View

Deep expertise in governance and program delivery
Experience in risk management, portfolio governance, and executive reporting.

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Technical and digital literacy
Strong understanding of retail digitisation and customer journey design.

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Exceptional leadership and communication skills
Ability to empower teams and influence senior leaders effectively.

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