Optus8 followers85 jobs

Senior Director, Transformation and Delivery

SeniorDirectorFull-timeHybridNew South Wales, AustraliaPeople and cultureStrategy and analysisPosted 2 months ago
Pending fitX of Y criteria met

About the job

The Senior Director, Retail Transformation at Optus is a pivotal job focused on leading the strategy and delivery of the retail transformation agenda. This position plays a crucial role in enhancing the retail experience and modernising technology platforms while uplifting frontline culture. The team thrives on collaboration, innovation, and a commitment to delivering exceptional customer and employee experiences.

You'll be responsible for

📅

Leading retail transformation strategy

Crafting the 5-year plan and driving cultural change while coaching a high-performing project team.
🔍

Establishing governance and delivery rhythms

Leading prioritisation, quarterly planning, and risk management to ensure initiatives stay on track.
⚙️

Driving retail digitisation and technology uplift

Leading customer journey redesign and collaborating with IT for seamless retail operations.

Key criteria

📈

Extensive transformation leadership experience

Proven experience leading large-scale transformation programs in retail or technology environments.

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🛠️

Strong strategic and operational capability

Demonstrated success in delivering cultural change and technology uplift.

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🔍

Deep expertise in governance and program delivery

Experience in risk management, portfolio governance, and executive reporting.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Extensive transformation leadership experience
Proven experience leading large-scale transformation programs in retail or technology environments.

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Strong strategic and operational capability
Demonstrated success in delivering cultural change and technology uplift.

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Deep expertise in governance and program delivery
Experience in risk management, portfolio governance, and executive reporting.

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Technical and digital literacy
Strong understanding of retail digitisation and customer journey design.

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Exceptional leadership and communication skills
Ability to empower teams and influence senior leaders effectively.

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