About the job
The Senior Director, Retail Transformation at Optus is a pivotal job focused on leading the strategy and delivery of the retail transformation agenda. This position plays a crucial role in enhancing the retail experience and modernising technology platforms while uplifting frontline culture. The team thrives on collaboration, innovation, and a commitment to delivering exceptional customer and employee experiences.
You'll be responsible for
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Leading retail transformation strategy
Crafting the 5-year plan and driving cultural change while coaching a high-performing project team.🔍
Establishing governance and delivery rhythms
Leading prioritisation, quarterly planning, and risk management to ensure initiatives stay on track.⚙️
Driving retail digitisation and technology uplift
Leading customer journey redesign and collaborating with IT for seamless retail operations.Key criteria
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Extensive transformation leadership experience
Proven experience leading large-scale transformation programs in retail or technology environments.View
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Strong strategic and operational capability
Demonstrated success in delivering cultural change and technology uplift.View
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Deep expertise in governance and program delivery
Experience in risk management, portfolio governance, and executive reporting.View
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