About the job
This job focuses on overseeing, facilitating, and administering ITIL-based service support, with a strong emphasis on Service Request Management and Service Level Management. Success in this position means maintaining high standards of service delivery and customer satisfaction while fostering a collaborative team environment. The team values proactive communication and continuous improvement, making it an exciting opportunity for those passionate about service management.
You'll be responsible for
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Overseeing service request processes
Serve as the primary contact for Service Request process and compliance issues across all service providers, ensuring efficient operations.📈
Monitoring service performance
Track and measure service performance against agreed targets, identifying areas for improvement and making recommendations.🤝
Building relationships
Build and maintain relationships with customers and stakeholders, ensuring their needs are understood and met.Key criteria
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4-6 years of relevant experience
Demonstrated experience in ITIL-based service management practices.View
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Excellent written and verbal communication
Ability to communicate effectively with stakeholders and customers.View
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Comprehensive ITIL V3/V4 knowledge
Strong understanding of ITIL processes and principles.View
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