Senior ICT Support Officer
About the job
The Senior ICT Support Officer position at TAFE Queensland is an exciting opportunity to join a supportive team that values initiative and collaboration. This job plays a crucial role in providing quality customer service and ensuring the smooth operation of information services. Team members work closely together, fostering a positive environment that encourages growth and innovation.
You'll be responsible for
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Providing customer support
Delivering quality customer service and support to staff and students within TAFE Queensland using various communication mediums.⚙️
Supporting service delivery operations
Actively supporting Incident, Change and Problem management and project activities to ensure business continuity.📊
Administering financial processes
Managing financial requirements including processing purchase requisitions and ensuring accurate performance reporting.Key criteria
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Well-developed communication skills
Experience providing ICT support and explaining technical concepts clearly.View
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Analytical and problem-solving skills
Proven ability to autonomously resolve issues in a customer-focused environment.View
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Knowledge of TAFE ICT technologies
Demonstrated awareness and commitment to maintaining current ICT expertise.View
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