UpGuard10 followers8 jobs

Senior Implementation Consultant

SeniorFull-timeRemoteSydney NSW, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The job at UpGuard is all about leading the charge in building a brand-new Professional Services function. This opportunity allows you to shape the future of how we deliver our Cyber Risk Posture Management platform to clients. With a focus on customer success and innovative solutions, the team thrives on collaboration and creativity, ensuring that every customer journey is a success.

Meet the team

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You'll be responsible for

📚

Foundational practice building

Design and document repeatable implementation methodologies, project plans, and SOPs based on your front-line experiences.
🚀

Enterprise delivery & scope management

Own complex deployments end-to-end. Manage client expectations, firmly prevent scope creep, and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success.
🤝

Stakeholder & cross-functional leadership

Build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS, Sales, and Product to feed field insights back into the roadmap.

Key criteria

🛠️

B2B SaaS implementation experience

5+ years in B2B SaaS implementation or professional services.

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📊

Project management skills

Proven experience managing complex enterprise deployments concurrently.

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🔗

Technical integration expertise

Experience with REST APIs and third-party system integrations.

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4 criteria for this job
B2B SaaS implementation experience
5+ years in B2B SaaS implementation or professional services.

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Project management skills
Proven experience managing complex enterprise deployments concurrently.

View

Technical integration expertise
Experience with REST APIs and third-party system integrations.

View

Stakeholder engagement ability
Demonstrated ability to build trust with technical and executive audiences.

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