KBR, Inc.4 followers116 jobs

Senior IT Customer Support Analyst, Desktop Support

SeniorFull-timeOfficeCanberra ACT, AustraliaPosted 22 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Senior IT Customer Support Analyst, Desktop Support, is a pivotal position at KBR, focusing on delivering advanced end-user support and technical leadership across Australia. This job plays a crucial role in ensuring seamless desktop support services and enhancing operational performance through collaboration with various teams. KBR values a supportive and innovative work environment, where team members are encouraged to share ideas and contribute to continuous improvement.

You'll be responsible for

🔧

Providing technical support and escalation leadership

Serve as a senior escalation resource for complex desktop and user support issues, ensuring timely resolution and customer satisfaction.
👩‍🏫

Leading and mentoring support personnel

Guide and train junior technicians and service desk personnel, fostering a collaborative and growth-oriented environment.
📊

Improving service delivery and operational performance

Identify process inefficiencies and implement corrective actions to enhance support operations and customer experience.

Key criteria

💻

5+ years of desktop support experience

Proven experience in enterprise desktop support environments.

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🛠️

Advanced troubleshooting skills

Demonstrated ability to resolve complex issues across Microsoft technologies.

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📊

Experience with service management processes

Knowledge of IT service management frameworks and operational standards.

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View more

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5 criteria for this job
5+ years of desktop support experience
Proven experience in enterprise desktop support environments.

View

Advanced troubleshooting skills
Demonstrated ability to resolve complex issues across Microsoft technologies.

View

Experience with service management processes
Knowledge of IT service management frameworks and operational standards.

View

Leadership experience
Proven experience mentoring and guiding technical support teams.

View

Technical documentation skills
Ability to maintain accurate knowledge articles and support procedures.

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