About the job
The Senior IT Customer Support Analyst, Desktop Support, is a pivotal position at KBR, focusing on delivering advanced end-user support and technical leadership across Australia. This job plays a crucial role in ensuring seamless desktop support services and enhancing operational performance through collaboration with various teams. KBR values a supportive and innovative work environment, where team members are encouraged to share ideas and contribute to continuous improvement.
You'll be responsible for
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Providing technical support and escalation leadership
Serve as a senior escalation resource for complex desktop and user support issues, ensuring timely resolution and customer satisfaction.👩🏫
Leading and mentoring support personnel
Guide and train junior technicians and service desk personnel, fostering a collaborative and growth-oriented environment.📊
Improving service delivery and operational performance
Identify process inefficiencies and implement corrective actions to enhance support operations and customer experience.Key criteria
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5+ years of desktop support experience
Proven experience in enterprise desktop support environments.View
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Advanced troubleshooting skills
Demonstrated ability to resolve complex issues across Microsoft technologies.View
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Experience with service management processes
Knowledge of IT service management frameworks and operational standards.View
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