NBN Co
Senior IT Field Services Technician
SeniorFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportTechnical supportIT supportPosted 2 weeks ago
About the job
The Senior Field Services Technician at Sigma Healthcare plays a vital role in delivering onsite and remote IT support across various locations in Victoria. This position is essential for ensuring that systems are operational and that new store implementations run smoothly. The team thrives on collaboration, diversity, and a commitment to providing excellent service.
You'll be responsible for
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Delivering onsite IT support
Deliver onsite IT support for store developments, new store openings, upgrades, relocations, and lifecycle replacements.🔍
Conducting audits
Conduct scheduled onsite audits to assess, optimise, and maintain store IT environments.⚙️
Managing escalated support tickets
Manage escalated support tickets, using technical expertise to restore systems and services within agreed timeframes.What we're looking for
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Proven IT field services experience
Demonstrated experience in IT Field Services or IT Service Desk roles.View fit
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Technical troubleshooting skills
Strong ability to diagnose and resolve complex IT issues.View fit
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Documentation and process adherence
Experience maintaining clear and accurate documentation.View fit
View more
