Zendesk8 followers13 jobs

Senior Machine Learning Engineer

SeniorFull-timeHybridMelbourne VIC, AustraliaNew South Wales, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the charge in transforming customer experience through cutting-edge AI technology. By working on advanced memory structures and autonomous learning mechanisms, you will play a crucial role in bridging the gap between theoretical models and real-world applications. The team thrives on collaboration and innovation, embracing a hybrid work environment that fosters both in-person connections and remote flexibility.

You'll be responsible for

๐Ÿ”ง

Pushing the architecture further

Work on open questions regarding plan decomposition, memory management, skill acquisition, and multi-agent delegation patterns.
๐Ÿ“Š

Building domain-specialized agent models

Lead the development of training models specialized for customer service resolution via reinforcement learning on production trajectories.
๐Ÿ›ก๏ธ

Hardening evaluation

Develop quality gates that block deployments when agent performance drops and integrate them into continuous integration processes.

Key criteria

๐Ÿง 

5+ years in ML/AI systems

Demonstrated experience building production ML/AI systems.

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๐Ÿ”

Strong evaluation instincts

Proven ability to build internal evaluations for performance.

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๐Ÿ

Python and PyTorch fluency

Experience with Python and PyTorch for agent frameworks.

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View more

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5 criteria for this job
5+ years in ML/AI systems
Demonstrated experience building production ML/AI systems.

View

Strong evaluation instincts
Proven ability to build internal evaluations for performance.

View

Python and PyTorch fluency
Experience with Python and PyTorch for agent frameworks.

View

Experience with agent architectures
Hands-on experience with planning and memory in agent systems.

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Optional RL experience
Genuine depth in reinforcement learning for language models.

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