Bunnings80 followers114 jobs

Senior Manager, Customer Experience Enablement

SeniorFull-timeHybridVictoria, AustraliaProfessional servicesPosted 5 hours ago
Pending fitX of Y criteria met

About the job

This job is about shaping and elevating the customer experience at Bunnings. As a Senior Manager, Customer Experience Enablement, you will play a vital role in designing systems and solutions that empower teams to make informed, customer-centered decisions. The team thrives on collaboration, curiosity, and continuous improvement, ensuring that every decision is rooted in customer insights.

Meet the team

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You'll be responsible for

📐

Designing customer-centric systems

Creating and delivering platforms and frameworks that support customer-focused decision-making across the business.
🚀

Leading service solutions development

Driving the optimization of scalable, data-informed service solutions and processes.
🤝

Partnering with technology teams

Collaborating with Technology to embed customer insights and ensure system reliability.

Key criteria

📊

Customer experience design expertise

Demonstrated experience in customer experience design and service solutions.

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🤝

Stakeholder collaboration skills

Proven ability to collaborate with diverse stakeholders effectively.

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📈

Leadership experience

5+ years leading high-performing teams in customer-focused environments.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer experience design expertise
Demonstrated experience in customer experience design and service solutions.

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Stakeholder collaboration skills
Proven ability to collaborate with diverse stakeholders effectively.

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Leadership experience
5+ years leading high-performing teams in customer-focused environments.

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CRM platform knowledge
Strong understanding of CRM platforms, ideally Salesforce.

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Relevant tertiary qualifications
Qualifications in Customer, Business, or Technology-related disciplines.

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