Rest1 follower13 jobs

Senior Manager, Experience Design

SeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesDesignPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Manager, Experience Design at Rest is all about creating and enhancing the member experience across various journeys. This job plays a crucial role in ensuring that members receive simple, trusted experiences that lead to better retirement outcomes. The team thrives on collaboration, creativity, and a commitment to continuous improvement, making it a dynamic and supportive environment.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🗺️

Designing end-to-end member journeys

Map and deeply understand the member experience across key journeys, ensuring changes measurably improve outcomes and strengthen engagement.
🔄

Translating insights into improvements

Convert research and feedback into design hypotheses and actionable service changes, maintaining journey backlogs with clear problem statements.
🤝

Leading cross-functional collaboration

Partner with various teams to design feasible, scalable solutions and coordinate delivery, ensuring compliance and privacy in experience changes.

Key criteria

🧭

Experience design expertise

Deep expertise in Human Centred Design principles and frameworks.

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📊

Data-driven decision making

Proven experience using data to enhance member experience.

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🤝

Collaborative leadership skills

Demonstrated ability to influence and align diverse teams.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience design expertise
Deep expertise in Human Centred Design principles and frameworks.

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Data-driven decision making
Proven experience using data to enhance member experience.

View

Collaborative leadership skills
Demonstrated ability to influence and align diverse teams.

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Attention to detail
Strong focus on operational precision and high-impact initiatives.

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Effective communication skills
Exceptional ability to translate complex insights into clear narratives.

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