Grant Thornton Australia
Senior Manager, Expert Services (Tech Workflow & NowAssist)
SeniorFull-timeOfficeSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 2 months ago
About the job
This job is about leading a dynamic team within the Customer Excellence Group at ServiceNow, focusing on driving customer satisfaction and maximizing business value through the ServiceNow platform. The impact of this job is significant, as it involves transforming how organizations work by providing expert guidance and fostering a culture of collaboration and continuous learning. The team thrives on innovation and is dedicated to making ServiceNow the best buying decision for its customers.
You'll be responsible for
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Developing and leading a team
Fostering a values-led culture with strong team engagement and ongoing professional development.🏆
Championing customer transformation
Ensuring ServiceNow solutions align with business goals and drive measurable outcomes.📈
Providing strategic leadership
Serving as the focal point for delivery matters and escalations, guiding customers and internal teams.What we're looking for
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Proven leadership experience
Demonstrated experience leading diverse teams in professional services.View fit
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10+ years in consulting
Extensive background in enterprise-wide business transformation solutions.View fit
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Technical delivery expertise
Experience with ServiceNow, especially in Technology Workflows and NowAssist.View fit
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