About the job
The Senior Manager M365 and Collaboration Platforms is a pivotal job that drives the strategy, performance, and user experience of BOQ Group’s Microsoft 365 and collaboration platforms. This position plays a crucial role in enabling modern, secure, and productive ways of working while fostering a culture of innovation. The team values collaboration, continuous improvement, and a commitment to customer excellence.
You'll be responsible for
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Defining service strategy
Defining and owning the service strategy, operating model, and roadmap for Microsoft 365 and collaboration platforms.📊
Driving service outcomes
Driving service outcomes through strong governance, including SLAs, SLOs, and experience-led measures.🌟
Championing customer-centric design
Championing customer-centric design and adoption to uplift the digital employee experience.Key criteria
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Microsoft 365 and collaboration platforms expertise
Deep technical knowledge of Microsoft 365 ecosystem and collaboration tools.View
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Service outcome accountability
Proven experience managing SLAs, SLOs, and user experience measures.View
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Strategic roadmap development
Demonstrated ability to define and deliver strategic operating models.View
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