About the job
The Senior Manager, Technical Support is an exciting opportunity to lead a dynamic team of technical support professionals. This job plays a crucial role in ensuring exceptional service delivery and continuous improvement in support processes. Collaboration with cross-functional teams and a focus on mentorship create a vibrant work environment where everyone can thrive.
You'll be responsible for
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Managing the technical support team
Overseeing the front-line Technical Production Support team covering Red Hat Products.đ
Coaching team members
Providing mentorship and guidance to enhance problem-solving capabilities among team members.đ
Handling customer escalations
Managing customer escalations with highly technical support requests while maintaining high customer satisfaction.Key criteria
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8+ years of people management experience
Demonstrated experience managing teams, including front-line staff.View
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Technical support experience
Proven background in product or technical support roles.View
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Fluency in Mandarin
Ability to communicate effectively with Mandarin-speaking customers.View
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