AustralianSuper
Senior Member Service Officer - Moranbah -
SeniorPart-timeOfficeMoranbah QLD 4744, AustraliaPeople and cultureFinancial managementCustomer servicePosted 2 weeks ago
About the job
This job is about joining a collaborative and supportive team at a member-focused bank that empowers individuals to confidently manage their financial futures. As a Senior Member Service Officer, you will play a crucial role in delivering professional service and creating opportunities for members’ financial needs. The team values diversity and fosters a culture where members are at the forefront of everything they do, ensuring a positive and inclusive work environment.
You'll be responsible for
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Delivering efficient and professional service
Providing service through the Service and Contact Centre channels, assisting with inquiries and offering information on all product and service offerings, including deposit accounts, home loans, credit cards, and personal loans.🌟
Creating opportunities for total solutions
Identifying and converting new business opportunities to meet members’ financial needs.📊
Processing transactions and maintaining records
Efficiently processing members' cash and non-cash transactions and handling associated administrative tasks, including maintaining accurate and timely member records in various systems.What we're looking for
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Member service experience
Demonstrated experience in delivering professional member service.View fit
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Business opportunity identification
Proven ability to identify and convert new business opportunities.View fit
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Organisational skills
Strong organisational skills for independent work and task management.View fit
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