Senior Operations Associate
About the job
This job is about driving strategic initiatives to enhance patient experiences at Eucalyptus, a company dedicated to making good health last a lifetime. By identifying high-impact opportunities and creating seamless patient journeys, you will play a crucial role in improving long-term care for individuals living with obesity. The team thrives on collaboration, innovation, and a patient-first approach, ensuring that every decision is made with empathy and understanding.
You'll be responsible for
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Identifying strategic opportunities
Identify the highest-impact opportunities across our end-to-end care model, taking full ownership of delivering creative, autonomous solutions to ensure our services are intuitive, differentiated, and built for long-term patient outcomes.🛤️
Creating seamless patient journeys
Use patient insight and data to understand what drives trust, confidence, and action. Redesign journeys, consult flows, segmentation, and support models to remove friction, strengthen engagement, and maximise lifetime value.🤝
Leading cross-functional delivery
Drive end-to-end execution of initiatives by collaborating closely with growth, engineering, and content teams, ensuring that changes are implemented to a high standard and align with business, clinical, and brand requirements.Key criteria
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4-5 years of experience
Experience in startups, consulting, or high-performance fields.View
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Strong analytical skills
Proficient in Google Sheets/Excel for data-driven decisions.View
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People management experience
Experience leading teams with clarity and empathy.View
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