NSW Department of Customer Service35 followers455 jobs

Senior Payroll Team Lead

SeniorFull-timeHybridGoulburn NSW 2580, AustraliaOrange, NSW, AustraliaPosted 22 hours agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The Senior Payroll Team Lead position is an exciting opportunity to lead a dynamic team in delivering efficient and customer-focused payroll services. This role is crucial for ensuring high standards of service and professionalism while managing complex payroll matters. The team thrives on collaboration and innovation, working together to streamline processes and enhance the experience for over 100 agencies across New South Wales.

Meet the team

About the company

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You'll be responsible for

💼

Supporting payroll delivery

Supporting the delivery of efficient, accurate, and customer-focused payroll services to ensure positive outcomes for clients and the organisation.
🌟

Maintaining service standards

Contributing to team performance by maintaining high standards of service, process integrity, and professionalism.
⚖️

Managing payroll complexities

Managing competing priorities to deliver high-quality payroll services in a busy environment, while providing timely support and advice on payroll, leave, and employee benefits.

Key criteria

👥

Team leadership experience

Demonstrated experience leading diverse teams in shared services.

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📊

Payroll shared services knowledge

Proven knowledge of NSW Government awards and payroll legislation.

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🔍

Complex payroll resolution skills

Experience resolving complex payroll matters effectively and efficiently.

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A meaningful career starts with a match

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5 criteria for this job
Team leadership experience
Demonstrated experience leading diverse teams in shared services.

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Payroll shared services knowledge
Proven knowledge of NSW Government awards and payroll legislation.

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Complex payroll resolution skills
Experience resolving complex payroll matters effectively and efficiently.

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SAP ERP system proficiency
Recent experience using SAP ERP for payroll operations.

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Customer escalation management
Experience managing and resolving customer escalations in payroll.

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