About the job
The Senior Product Designer, Platform at Zendesk is a pivotal job that shapes the design of foundational and core features impacting millions of users. This position offers an exciting opportunity to influence the entire Zendesk ecosystem while collaborating with a passionate team that values creativity and innovation. Together, team members work to elevate design standards and create seamless, user-centered experiences.
You'll be responsible for
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Leading design initiatives
Lead design for multi-quarter platform initiatives that span teams, owning the work from problem framing to ship.🔍
Defining design direction
Define design direction for ambiguous platform problems where the right question hasn’t been asked yet.✨
Designing AI-native interactions
Design AI-native interactions across the platform: agent workflows, tool-use surfaces, streaming and partial states.Key criteria
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7+ years of product design experience
Proven experience in product design, especially in SaaS platforms.View
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AI-native interaction design
Demonstrated understanding of AI interaction patterns and principles.View
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Prototyping with code
Experience using code-based tools for prototyping beyond visual design.View
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