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Senior Product Manager â Digitisation, Daily Banking (12-month Fixed Term Contract)
About the job
The Senior Digital Product Manager will play a crucial role in transforming the everyday banking experience for customers at ING. This job focuses on leading digitisation initiatives and optimizing customer journeys to ensure seamless interactions. The team thrives on collaboration and innovation, continuously striving to enhance customer satisfaction and engagement.
You'll be responsible for
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Leading digitisation initiatives
Streamlining and automating customer journeys across Daily Banking to enhance efficiency.đ
Analyzing customer behavior
Identifying opportunities for journey and process improvement based on customer feedback and pain points.đ
Optimizing onboarding experiences
Owning and improving the end-to-end onboarding and application experience for key banking products.What we're looking for
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Digital product management expertise
Proven track record in designing digital solutions for customer outcomes.View fit
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Customer experience optimisation skills
Experience analysing pain points and redesigning end-to-end journeys.View fit
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Onboarding and lifecycle management experience
Hands-on experience improving application flows and ongoing engagement.View fit
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