About the job
The Senior Product Owner – Payments at ING is a vital position that focuses on designing, optimizing, and delivering seamless customer journeys in the payments space. This job plays a crucial role in enhancing customer experiences and driving commercial success, all while collaborating with cross-functional teams. ING values innovation and simplicity, fostering a dynamic environment where teamwork and customer-first approaches thrive.
You'll be responsible for
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Optimising and managing customer journeys
Acting as the voice of the customer and continuously improving value, experience, and overall satisfaction.💳
Owning payment product design and operation
Delivering differentiated experiences and strong commercial outcomes through effective product management.📊
Monitoring product performance
Adjusting strategies to support customer satisfaction and financial targets based on performance metrics.Key criteria
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Experience in banking or financial services
Background in debit or payments is essential.View
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Strong stakeholder management skills
Ability to communicate effectively with diverse teams.View
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Proven project management experience
Experience driving initiatives from concept to delivery.View
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