Senior Project Officer - Change Management
About the job
The Senior Project Officer – Change Management is a vital position within NSW Fair Trading, focusing on ensuring successful business readiness for a major transition to a new digital licensing platform. This role is all about empowering stakeholders and facilitating the adoption of new processes, making a real difference in the lives of people and businesses in NSW. The team thrives on collaboration and is dedicated to delivering exceptional customer-centered services.
You'll be responsible for
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Leading change delivery
Leading end-to-end change delivery by applying best-practice change management methodologies to support successful adoption of change initiatives.🛡️
Preparing stakeholders
Preparing, supporting, and equipping stakeholders across multiple business areas to adopt the new system with new processes and ways of working.🔍
Identifying impacts
Identifying and managing impacts across people, processes, systems, and customer outcomes to ensure smooth integration of change.Key criteria
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Change management experience
Demonstrated experience delivering change in complex digital programs.View
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Stakeholder engagement skills
Proven ability to engage stakeholders at all levels effectively.View
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Change management qualifications
Formal qualifications in change management methodologies like Prosci® required.View
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