NSW Department of Communities and Justice8 followers59 jobs

Senior Project Officer

SeniorFull-timeHybridParramatta NSW 2150, AustraliaProfessional servicesPosted 1 week agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Senior Project Officer position at Homes NSW is an exciting opportunity to lead the Tenant Satisfaction and Feedback team within the Maintenance Solutions Division. This role is pivotal in driving strategic planning and ensuring efficient service delivery by overseeing daily operations and team performance. The team thrives on collaboration and continuous improvement, making it a great fit for those who are motivated to make a real difference.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔍

Overseeing complaints

Overseeing the triage, investigation, and resolution of complaints and feedback matters relating to maintenance service provision.
🌟

Supporting team members

Supporting and mentoring team members to foster a collaborative, accountable, and high-performing team culture.
📈

Managing resources

Managing resources, budgets, assets, projects, and staffing to maximize achievement of goals and business objectives.

Key criteria

📊

Analytical skills

Strong analytical skills for effective reporting and decision-making.

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👥

Team leadership experience

Proven experience leading and mentoring teams in complex environments.

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🛠️

Conflict resolution skills

Demonstrated conflict resolution skills for effective stakeholder management.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Analytical skills
Strong analytical skills for effective reporting and decision-making.

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Team leadership experience
Proven experience leading and mentoring teams in complex environments.

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Conflict resolution skills
Demonstrated conflict resolution skills for effective stakeholder management.

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Project management capabilities
Strong project management skills focused on continuous improvement.

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Tertiary qualifications
Relevant tertiary qualifications in complaint management or building maintenance.

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