Senior Regulatory Officer
About the job
The Senior Regulatory Coordinator job is about managing complaints within a complex regulatory environment, ensuring the health and safety of the community. This position plays a vital role in overseeing the assessment and management of complaints, providing operational guidance, and mentoring staff. The team values collaboration, professionalism, and a customer-focused approach, all while reflecting the diversity of the communities they serve.
You'll be responsible for
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Overseeing complaint assessments
Responsible for the oversight of timely assessment and management of complaints received by the Commission.⚖️
Supporting risk-based decision making
Play a key leadership role in overseeing the triaging and assessment of complaints, supporting risk-based decision making.🔧
Contributing to process improvement
Contributing to process improvement initiatives across the branch.Key criteria
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Complaints handling experience
Proven experience in managing complaints in regulatory environments.View
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Analytical skills
Demonstrated ability to assess complex information effectively.View
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Communication skills
Strong written and verbal communication skills for stakeholder engagement.View
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