Australian Catholic University
Senior Service Automation Lead
SeniorFull-timeHybridMelbourne VIC, AustraliaInformation technologyPeople and cultureOperations consultingPosted 4 days ago
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About the job
The Senior Service Automation Lead is a pivotal job focused on optimising IT service operations at Australian Catholic University. This position plays a crucial role in driving automation and enhancing service delivery, ensuring that IT services are resilient and aligned with the University's digital strategy. Working within a supportive and collaborative team, the Senior Service Automation Lead fosters continuous improvement and prepares teams for future service delivery models.
You'll be responsible for
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Overseeing IT service operations
Managing and optimising the University's IT service operations to ensure stability and performance.🚀
Driving automation initiatives
Identifying and implementing automation strategies to enhance service delivery and reduce manual overhead.🌱
Fostering continuous improvement
Encouraging a culture of knowledge sharing and operational maturity across the IT environment.What we're looking for
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Experience in IT service operations
Demonstrated experience overseeing IT service operations and support functions.View fit
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Automation implementation skills
Proven experience driving automation initiatives in IT environments.View fit
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Change management expertise
Experience managing change processes to enhance service delivery.View fit
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