About the job
The Senior Site Reliability Engineer (SRE) leads crucial initiatives in the team responsible for the durable, high-quality handling of high severity, customer-impacting incidents across Microsoft M365 Substrate Core services. This job is vital for ensuring incidents are managed consistently and predictably, minimizing customer impact while accelerating recovery and organizational learning. The team values collaboration, accountability, and a growth mindset, creating an environment where everyone can thrive.
You'll be responsible for
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Owning execution quality
Own execution quality for Substrate high severity incidents, ensuring clear command, decisive leadership, and forward momentum during high-impact events.🛡️
Acting as senior incident leader
Act as the senior incident leader or sponsor for long-running, high-stakes, or cross-service incidents, ensuring alignment on impact, risk, and recovery priorities.🌱
Coaching and developing team
Coach and help develop a team of Site Reliability Engineers serving as incident responders.Key criteria
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Educational background in IT or related field
Master's or Bachelor's degree with relevant technical experience.View
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Experience in incident management
Proven experience leading high-severity incidents in large systems.View
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Knowledge of distributed systems
Solid understanding of reliability engineering at scale.View
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