About the job
Join the Red Hat Customer Experience and Engagement team as a Senior Technical Support Engineer, where your expertise in Linux networking will shine. This job is pivotal in enhancing customer experience and product quality, as you collaborate with developers and quality engineers to address complex technical challenges. Embrace the unique Red Hat culture that values innovation, leadership, and inclusivity, while making a real impact on our customers' success.
You'll be responsible for
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Supporting customers
Providing technical support for Red Hat Enterprise Linux (RHEL) and related products on hybrid cloud solutions.🔍
Diagnosing technical problems
Troubleshooting complex issues related to networking components and providing root cause analysis.📚
Contributing to knowledge management
Helping to improve the global Red Hat knowledge management system and sharing insights with the team.Key criteria
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3+ years of Linux experience
Proven experience in enterprise Linux environments.View
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Technical support experience
Experience providing enterprise-level technical support.View
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Networking knowledge
Understanding of networking concepts and troubleshooting.View
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