Docusign1 follower12 jobs

Senior Technical Account Manager

SeniorFull-timeRemoteVictoria, AustraliaProfessional servicesInformation technologyPosted 9 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Senior Technical Account Manager at Docusign plays a vital role in helping enterprise customers realize value from the Intelligent Agreement Management platform. By serving as a strategic advisor, this job focuses on optimizing performance and guiding clients through complex environments. The team thrives on collaboration, ensuring seamless platform adoption and fostering long-term growth.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Serving as a primary technical point of contact

Act as the main technical advisor for enterprise customers, aligning their technical strategy with business goals.
🤝

Partnering with account teams

Collaborate closely with the enterprise account team to identify and drive upsell and renewal opportunities.
⚠️

Providing high-touch risk management

Manage risks during critical customer interactions, ensuring smooth onboarding and migrations.

Key criteria

💻

8+ years in technical account management

Proven experience in enterprise SaaS troubleshooting and consulting.

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🔧

Expertise in programming languages

Understanding of XML, C#, Python, and JavaScript for web environments.

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📊

Strong analytical skills

Ability to synthesize complex data into actionable insights for stakeholders.

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A meaningful career starts with a match

View your fit

5 criteria for this job
8+ years in technical account management
Proven experience in enterprise SaaS troubleshooting and consulting.

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Expertise in programming languages
Understanding of XML, C#, Python, and JavaScript for web environments.

View

Strong analytical skills
Ability to synthesize complex data into actionable insights for stakeholders.

View

Fluency in English
Exceptional communication skills for effective client interactions.

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Proven business acumen
Experience building partnerships with major enterprise accounts.

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