Docusign1 follower3 jobs

Senior Technical Account Manager

SeniorFull-timeRemoteVictoria, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Senior Technical Account Manager at Docusign plays a vital role in helping enterprise customers realize value from the Intelligent Agreement Management platform. By serving as a strategic advisor, this job focuses on optimizing performance and guiding clients through complex environments. The team thrives on collaboration, ensuring seamless platform adoption and fostering long-term growth.

You'll be responsible for

📞

Serving as a primary technical point of contact

Act as the main technical advisor for enterprise customers, aligning their technical strategy with business goals.
🤝

Partnering with account teams

Collaborate closely with the enterprise account team to identify and drive upsell and renewal opportunities.
⚠️

Providing high-touch risk management

Manage risks during critical customer interactions, ensuring smooth onboarding and migrations.

Key criteria

💻

8+ years in technical account management

Proven experience in enterprise SaaS troubleshooting and consulting.

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🔧

Expertise in programming languages

Understanding of XML, C#, Python, and JavaScript for web environments.

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📊

Strong analytical skills

Ability to synthesize complex data into actionable insights for stakeholders.

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View more

Meet the team

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5 criteria for this job
8+ years in technical account management
Proven experience in enterprise SaaS troubleshooting and consulting.

View

Expertise in programming languages
Understanding of XML, C#, Python, and JavaScript for web environments.

View

Strong analytical skills
Ability to synthesize complex data into actionable insights for stakeholders.

View

Fluency in English
Exceptional communication skills for effective client interactions.

View

Proven business acumen
Experience building partnerships with major enterprise accounts.

View

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