Unisys
SeniorFull-timeHybridKatherine, NT, AustraliaTechnical supportCustomer serviceIT supportPosted 2 months ago
About the job
The Field Engineer job is all about installing, diagnosing, maintaining, and servicing computer-related products, including desktops, laptops, printers, and peripherals. This position plays a vital role in ensuring that clients have the support they need to keep their systems running smoothly. The team thrives on collaboration, professionalism, and a commitment to customer satisfaction.
You'll be responsible for
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Installing and maintaining equipment
Installing, repairing, and maintaining End User Productivity and Service Desk Equipment and Systems at client locations.💻
Providing Level 2 and Level 3 support
Offering both remote and on-site support to all End Users for incidents and service requests that cannot be resolved by the Service Desk.🌟
Ensuring customer satisfaction
Maintaining a high degree of professionalism and ensuring customer satisfaction throughout all transactions.What we're looking for
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NV2 Security Clearance
Possession of NV2 Security Clearance is essential for this job.View fit
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Time management skills
Demonstrated ability to manage time effectively in a fast-paced environment.View fit
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IT support services experience
Experience delivering IT support services with defined KPIs.View fit
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