Unisys3 followers65 jobs

Senior Technical Service Desk

SeniorFull-timeOfficeCanberra ACT, AustraliaTechnical supportCustomer serviceIT supportPosted 2 months ago
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About the job

This job is all about providing exceptional first-level IT support to a diverse range of Federal Government clients. By joining Unisys, you will become part of a dynamic team that values collaboration and offers fantastic opportunities for career progression in Information Technology. The work environment is supportive and encourages personal growth, making it an exciting journey for anyone looking to kick-start their career.

You'll be responsible for

🛠️

Providing 1st Level IT Support

Delivering first-level IT support to clients, addressing their software, hardware, and network issues with speed and friendliness.
📝

Documenting calls and incidents

Accurately recording calls and incidents in the contact management system to maintain data integrity.
📊

Managing time and workload

Effectively managing time and workload to ensure service levels are met while providing excellent customer service.

Key criteria

🔒

Active NV1 Security Clearance

Possession of NV1 Security Clearance is essential for access.

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💻

1 year of IT service desk experience

Demonstrated experience in providing IT support services.

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📞

Customer service experience

Background in delivering friendly and efficient customer service.

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Meet the team

About the company

View your fit

5 criteria for this job
Active NV1 Security Clearance
Possession of NV1 Security Clearance is essential for access.

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1 year of IT service desk experience
Demonstrated experience in providing IT support services.

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Customer service experience
Background in delivering friendly and efficient customer service.

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Relevant IT education or training
Completion of a relevant certificate course or equivalent experience.

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Flexible availability for shifts
Willingness to work in a 24/7 rotating shift environment.

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