About the job
This job is all about providing exceptional first-level IT support to a diverse range of Federal Government clients. By joining Unisys, you will become part of a dynamic team that values collaboration and offers fantastic opportunities for career progression in Information Technology. The work environment is supportive and encourages personal growth, making it an exciting journey for anyone looking to kick-start their career.
You'll be responsible for
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Providing 1st Level IT Support
Delivering first-level IT support to clients, addressing their software, hardware, and network issues with speed and friendliness.📝
Documenting calls and incidents
Accurately recording calls and incidents in the contact management system to maintain data integrity.📊
Managing time and workload
Effectively managing time and workload to ensure service levels are met while providing excellent customer service.What we're looking for
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Active NV1 Security Clearance
Possession of NV1 Security Clearance is essential for this job.View
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1 year of IT service desk experience
Demonstrated experience in providing IT support services.View
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Customer service experience
Experience in delivering friendly and efficient customer support.View
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