About the job
This job is about leading the customer and user experience design at QBE, focusing on creating simple and intuitive digital experiences. The impact of this role is significant, as it directly influences customer satisfaction and engagement across various channels. The team values collaboration and innovation, working together to achieve outstanding customer outcomes.
You'll be responsible for
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Leading customer experience design
Leading the end-to-end customer and user experience design across digital channels, ensuring experiences are simple, intuitive and customer-first.📋
Defining customer research program
Defining, delivering and continuously evolving the customer research program, combining quantitative data, qualitative research, usability testing and customer feedback.🚀
Driving experience optimization
Driving experience optimization across digital and cross-channel journeys, ensuring seamless transitions throughout the customer lifecycle.Key criteria
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Extensive UX design experience
Demonstrated experience leading UX design in agile environments.View
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Customer research expertise
Proven ability to translate research into impactful digital experiences.View
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Strong stakeholder management skills
Experience engaging senior leaders and representing UX effectively.View
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