JuniorMid levelFull-timeHybridTownsville City QLD 4810, AustraliaCairns QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
About the job
As a Service Delivery Coordinator, you will play a crucial role in ensuring smooth operations by managing incoming IT incidents and service requests. Your ability to communicate effectively and coordinate between various teams will significantly impact customer satisfaction and service delivery. The team thrives on collaboration, continuous improvement, and a commitment to providing exceptional service.
You'll be responsible for
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Triage incidents and requests
Triage incoming IT incidents and service requests accurately and efficiently.📞
Coordinate customer communication
Maintain clear and professional customer communication throughout the coordination process.⏳
Monitor ticket progress
Monitor ticket age, priority and SLA requirements and take action to prevent unnecessary delays.Key criteria
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Customer service experience
Demonstrated experience providing exceptional customer service in ICT.View
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Ticket documentation skills
Strong written communication skills for clear ticket documentation.View
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Attention to detail
Proven ability to maintain accuracy in ticket management and escalation.View
