NBN Co
SeniorContractHybridMelbourne VIC, AustraliaDesignInformation technologyPosted 2 weeks ago
View your fit0 of 9 criteria met
About the job
The Service Design Lead (AI) at RACV is a pivotal role aimed at transforming how employees and frontline consultants support Members. By leading strategic and hands-on service design initiatives, this job focuses on enhancing experiences and embedding intelligent technologies across key touchpoints. The team thrives in a collaborative environment that values innovation and design thinking, making a real difference in customer interactions.
You'll be responsible for
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Leading service design projects
Overseeing end-to-end service design projects focused on contact centre transformation, from discovery to launch.🛠️
Creating service blueprints
Developing service blueprints and customer journeys that leverage AI to optimize operations.🤝
Facilitating co-design workshops
Collaborating with stakeholders to co-design solutions that enhance customer experiences.What we're looking for
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10+ years in service design
Extensive experience in service design or related fields.View fit
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Experience with contact centres
Proven background in customer service operations.View fit
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Strong stakeholder collaboration
Ability to partner with business leaders effectively.View fit
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