Service Design Lead
About the job
This job is about being a Service Design Lead at Sydney Water, where you will play a crucial role in their Digital Transformation journey. Your expertise will help shape customer-centric service experiences that enhance the delivery and management of Digital products and services. The team thrives on collaboration and innovation, working together to create scalable and future-ready service delivery across the organization.
You'll be responsible for
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Leading service design specialists
Lead the team of service design specialists in applying the service design framework, models, and artefacts that enable effective design, transition and ongoing operations.🏗️
Maintaining enterprise service architecture
Own and maintain the enterprise service architecture, ensuring consistency, reuse, and clear definition of services, service components, and service relationships.🔗
Building stakeholder relationships
Build and maintain effective working relationships with internal and external stakeholders ensuring that they have the understanding and alignment to the defined processes.Key criteria
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Service design experience
Demonstrated experience in service design for enterprise-level programs.View
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ITIL certification
ITIL Foundation certification is mandatory; Practitioner certifications preferred.View
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Stakeholder engagement skills
Strong ability to influence and collaborate with diverse stakeholders.View
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