Grant Thornton Australia
9 followers8 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 hours agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a passionate Service Desk Analyst who provides first-line support in a dynamic and supportive team at Grant Thornton Australia. The role plays a crucial part in ensuring operational delivery and support for computer and telecommunication systems, impacting the efficiency of fee-earning professionals across multiple offices. The team values collaboration, initiative, and a commitment to quality service, creating an environment where everyone can thrive.

You'll be responsible for

📞

Providing first-level support

Handling calls, tickets, and walk-ups to resolve incidents and requests.
📊

Monitoring and following up

Tracking the progress of incidents and ensuring timely communication with stakeholders.
🏢

Supporting the whole firm

Recognizing recurring issues and assisting in determining root causes.

Key criteria

🖥️

First level support experience

Experience providing first line support for technical issues.

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📞

Strong communication skills

Demonstrated high level oral and written communication abilities.

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🔍

Problem-solving skills

Proven capacity to investigate and resolve technical problems.

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View more

Meet the team

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4 criteria for this job
First level support experience
Experience providing first line support for technical issues.

View

Strong communication skills
Demonstrated high level oral and written communication abilities.

View

Problem-solving skills
Proven capacity to investigate and resolve technical problems.

View

Team collaboration experience
Experience working collaboratively in a team environment.

View

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