Grant Thornton Australia
9 followers8 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 hour agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a passionate Service Desk Analyst who provides first-line support in a dynamic and supportive team at Grant Thornton Australia. The role plays a crucial part in ensuring operational delivery and support for computer and telecommunication systems, impacting the efficiency of fee-earning professionals across multiple offices. The team values collaboration, initiative, and a commitment to quality service, creating an environment where everyone can thrive.

You'll be responsible for

📞

Providing first-level support

Handling calls, tickets, and walk-ups to resolve incidents and requests.
📊

Monitoring and following up

Tracking the progress of incidents and ensuring timely communication with stakeholders.
🏢

Supporting the whole firm

Recognizing recurring issues and assisting in determining root causes.

Key criteria

🖥️

First level support experience

Experience providing first line support for technical issues.

View

📞

Strong communication skills

Demonstrated high level oral and written communication abilities.

View

🔍

Problem-solving skills

Proven capacity to investigate and resolve technical problems.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on Grant Thornton Australia
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
First level support experience
Experience providing first line support for technical issues.

View

Strong communication skills
Demonstrated high level oral and written communication abilities.

View

Problem-solving skills
Proven capacity to investigate and resolve technical problems.

View

Team collaboration experience
Experience working collaboratively in a team environment.

View

Similar jobs

View all
Herbert Smith Freehills
Herbert Smith Freehills
Service Desk AnalystSydney, NSW · Full-time
Join Herbert Smith Freehills Kramer as part of the IT Service Desk team, where you will be the first point of contact for all IT support needs. This job is all about delivering exceptional service and support to a diverse group of professionals in a dynamic environment. The team values collaboration, innovation, and personal growth, ensuring that everyone has the opportunity to thrive and achieve their goals.
Leidos
Leidos
Service Desk AnalystCanberra, ACT · Full-time
The Service Desk Analyst at Leidos Australia plays a crucial role in providing Level 1 and Level 2 IT support within a mission-critical network monitoring environment. This position is all about ensuring timely incident resolution and service restoration while working collaboratively with technical support teams. The team values integrity, inclusion, and innovation, creating an environment where everyone contributes to meaningful outcomes.
Capgemini
Capgemini
Service Desk AnalystMelbourne, VIC · Full-time
This job is about providing first-level IT support to end-users, ensuring they receive timely and professional assistance. By joining this dynamic team, you will play a crucial role in helping leading organizations unlock the value of technology while fostering a collaborative and inclusive work environment. The team values career growth and offers numerous learning opportunities, making it an exciting place to develop your skills.
RAA
RAA
Service Desk AnalystAdelaide, SA · Full-time
Join RAA’s Technology team and embark on an exciting journey as a Service Desk Analyst, where you will play a vital role in delivering exceptional IT support services. This opportunity allows you to contribute to high-quality technical support across a broad range of technologies while working in a collaborative and supportive environment. The team values continuous improvement and is dedicated to enhancing service delivery and user experience.