Leidos
2 interested35 jobs

Service Desk Analyst

JuniorFull-timeOfficeCanberra ACT, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Service Desk Analyst position at Leidos Australia is all about making a difference by providing essential support for corporate IT systems. This job is crucial in ensuring that employees can work efficiently and securely, contributing to mission-critical solutions. The team thrives on collaboration, integrity, and innovation, creating an environment where everyone can grow and succeed.

You'll be responsible for

🔧

Providing first-line IT support

Managing incidents, service requests and access requests through to resolution or escalation.
🛠️

Diagnosing and troubleshooting issues

Diagnosing and troubleshooting hardware, software, network and telecommunications issues while maintaining accurate support documentation.
😊

Delivering a positive support experience

Keeping users informed, working to agreed Service Level Agreements (SLAs), and providing assistance both over the phone and in person.

Key criteria

💻

Customer support experience

Experience in a customer-focused role providing professional support.

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🛠️

Technical troubleshooting skills

Proven ability to diagnose and resolve technical issues.

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📚

Familiarity with Microsoft technologies

Experience with Microsoft 365, Azure, and Windows operating systems.

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View more

Meet the team

About the company

A meaningful career starts with a match

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Apply on Leidos
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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer support experience
Experience in a customer-focused role providing professional support.

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Technical troubleshooting skills
Proven ability to diagnose and resolve technical issues.

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Familiarity with Microsoft technologies
Experience with Microsoft 365, Azure, and Windows operating systems.

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Understanding of ITIL principles
Knowledge of ITIL best practices or eagerness to learn.

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