Centorrino Technologies5 followers3 jobs

Service Desk Analyst - NV1

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 1 week agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

Joining Centorrino Technologies as a Service Desk Analyst means becoming part of a vibrant community dedicated to redefining customer experience. This job is all about delivering exceptional support while working closely with a tight-knit team that values collaboration and accountability. With a focus on personal growth and a supportive environment, you'll have the opportunity to thrive and make a real impact.

You'll be responsible for

📞

Answering inbound calls

Delivering prompt, friendly, and professional support to customers through inbound calls.
🔧

Troubleshooting issues

Independently resolving issues or collaborating with internal teams to drive effective resolutions.
📋

Managing tickets

Logging, prioritising, and managing tickets in ConnectWise, taking full ownership through to resolution.

Key criteria

📞

Customer support experience

Experience providing friendly and professional support to customers.

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🛠️

Ticket management skills

Proven experience logging and managing support tickets effectively.

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🔍

Problem-solving abilities

Demonstrated capability in troubleshooting and resolving issues independently.

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Meet the team

About the company

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3 criteria for this job
Customer support experience
Experience providing friendly and professional support to customers.

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Ticket management skills
Proven experience logging and managing support tickets effectively.

View

Problem-solving abilities
Demonstrated capability in troubleshooting and resolving issues independently.

View

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