Service Desk Analyst_Full Time_Burnley VIC
About the job
Estia Health is on a mission to enrich lives and make a difference in aged care. As part of a vibrant community, you will provide essential technical support, ensuring that our systems run smoothly and our residents receive the best care possible. The team values collaboration and is dedicated to creating a supportive environment where everyone can thrive.
You'll be responsible for
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Providing technical support
Delivering technical support for desktops, laptops, software, phones, and peripheral equipment.📋
Logging requests
Logging requests and incidents in the IT Service Management (ITSM) tool to maintain accurate records.🚨
Identifying cyber-security incidents
Identifying cyber-security incidents and alerting necessary management teams as required.Key criteria
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IT service desk experience
2+ years in a similar IT service desk role.View
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Technical troubleshooting skills
Demonstrated skills in diagnosing and resolving hardware/software issues.View
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Cybersecurity awareness
Understanding of cybersecurity incidents and risk mitigation strategies.View
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