Accenture
JuniorMid levelFull-timeOfficePerth WA, AustraliaSoftware engineeringCustomer serviceIT supportPosted 19 hours ago
About the job
The Service Desk Technician job at RSM is an exciting opportunity to support national business operations from the Perth office. This role is crucial in ensuring smooth IT operations by providing first and second-level support, troubleshooting various tech challenges, and collaborating with key stakeholders. RSM fosters a people-centric and collaborative culture, encouraging team members to grow and thrive together.
You'll be responsible for
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Providing IT support
Be the go-to IT expert, offering first and second-level support for systems and software.🔧
Troubleshooting tech challenges
Address hardware, software, and networking issues to enhance daily operations.📩
Managing IT requests
Handle IT support requests via ServiceNow, ensuring a seamless user experience.What we're looking for
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Tertiary IT certification or degree
Possession of relevant IT qualifications for technical expertise.View fit
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12+ months IT support experience
Demonstrated experience in providing IT support services.View fit
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Customer service skills
Experience in delivering exceptional support to end-users.View fit
View more
