Perpetual Limited5 followers27 jobs

Service Operations Lead

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Service Operations Lead at Perpetual Group plays a vital role in governing and enhancing operational processes within the wealth management sector. This position is all about building strong connections within the team and across the business to ensure consistent service delivery. Collaboration is key, as the team regularly reviews services to ensure they meet business outcomes while fostering a supportive and inclusive work environment.

You'll be responsible for

👥

Leading and coaching

Leading, developing, and coaching a team of service operations and service management professionals.
📈

Managing service levels

Managing, monitoring, and reporting on key service levels, KPIs, and metrics agreed with technology teams and stakeholders.
🔍

Improving operational efficiency

Analyzing current processes, systems, and controls to identify and implement opportunities for improvement.

Key criteria

📊

Service operations management experience

Proven experience managing service operations in a supervisory capacity.

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🛠️

ITIL certification

Valid ITIL certification demonstrating knowledge of service management frameworks.

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📈

KPI monitoring and reporting

Experience monitoring and reporting on key service levels and metrics.

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View more

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5 criteria for this job
Service operations management experience
Proven experience managing service operations in a supervisory capacity.

View

ITIL certification
Valid ITIL certification demonstrating knowledge of service management frameworks.

View

KPI monitoring and reporting
Experience monitoring and reporting on key service levels and metrics.

View

Stakeholder engagement skills
Demonstrated ability to collaborate with diverse stakeholders effectively.

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Disaster resilience knowledge
Strong knowledge of disaster resiliency principles and best practices.

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