Allianz Australia4 followers
Service Review Officer
About the job
The Service Review Officer position at Allianz is all about enhancing customer service delivery and improving business capabilities. This job plays a crucial role in managing complaints, analyzing service processes, and ensuring high-quality interactions with customers. The team thrives on collaboration, inclusivity, and a commitment to continuous learning, making it a fantastic place to grow your career.
You'll be responsible for
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Managing complaints process
Overseeing the complaints process to resolution within specified timelines and quality, ensuring adherence to WorkSafe and Allianz procedures.🔍
Analyzing service delivery
Providing review, analysis, and implementation of customer service delivery solutions to improve business capability.✨
Identifying service improvement opportunities
Identifying opportunities for service improvement and maintaining high levels of service delivery with all stakeholders.Key criteria
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Experience in personal injury management
Demonstrated experience in workers compensation or personal injury management.View
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Direct customer service experience
Proven background in a direct customer service role.View
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Effective communication skills
Capable of clear and impactful communication with diverse audiences.View
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