Datacom11 followers60 jobs

Service Transformation Lead

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Process Transformation Lead at Datacom plays a vital role in turning innovative service-line visions into operational realities. This job is all about connecting various aspects of service design, commercial strategy, and process transformation to create robust processes that deliver measurable benefits. The team thrives in an agile environment, adapting to changing needs while fostering a culture of collaboration and support.

Meet the team

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You'll be responsible for

🚀

Orchestrating service vision

Orchestrating the journey from future service vision to live, embedded operational reality.
🔄

Translating services into processes

Translating future services into scalable, operable end-to-end process models aligned to business case benefit drivers.
✅

Ensuring process alignment

Ensuring processes align with service-based commercial models and are validated before go-live.

Key criteria

🖥️

Deep IT knowledge

Proven expertise in IT operations and Managed Services.

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🤖

AI expertise

Demonstrated experience in Artificial Intelligence applications.

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🗺️

Process mapping skills

Experience facilitating complex end-to-end process mapping sessions.

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5 criteria for this job
Deep IT knowledge
Proven expertise in IT operations and Managed Services.

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AI expertise
Demonstrated experience in Artificial Intelligence applications.

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Process mapping skills
Experience facilitating complex end-to-end process mapping sessions.

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Strategic and detail-oriented
Ability to shift between high-level strategy and granular details.

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Commercial model awareness
Understanding of design and commercial alignment in processes.

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