About the job
The Process Transformation Lead at Datacom plays a vital role in turning innovative service-line visions into operational realities. This job is all about connecting various aspects of service design, commercial strategy, and process transformation to create robust processes that deliver measurable benefits. The team thrives in an agile environment, adapting to changing needs while fostering a culture of collaboration and support.
You'll be responsible for
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Orchestrating service vision
Orchestrating the journey from future service vision to live, embedded operational reality.🔄
Translating services into processes
Translating future services into scalable, operable end-to-end process models aligned to business case benefit drivers.✅
Ensuring process alignment
Ensuring processes align with service-based commercial models and are validated before go-live.Key criteria
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Deep IT knowledge
Proven expertise in IT operations and Managed Services.View
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AI expertise
Demonstrated experience in Artificial Intelligence applications.View
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Process mapping skills
Experience facilitating complex end-to-end process mapping sessions.View
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