About the job
The Services Officer/Conductor job at V/Line is all about connecting Victorians through safe and reliable transport. This role plays a crucial part in ensuring customer satisfaction and safety on the rail network. Team members thrive in a dynamic environment, working collaboratively to make a real difference in the community.
You'll be responsible for
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Delivering outstanding service
Providing exceptional customer service to V/Line customers, ensuring a positive travel experience.🔒
Maintaining safety on and around the rail
Ensuring the safety of customers and colleagues at all times during service operations.🎟️
Selling tickets and assisting passengers
Managing ticket sales and providing assistance to passengers, including making announcements and handling luggage.Key criteria
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Strong verbal and written communication skills
Essential for delivering accurate information to customers.View
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Ability to adapt to changing environments
Crucial for handling diverse daily challenges.View
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Focus on safety culture
Key to ensuring safety for all at the station.View
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