Optus12 followers44 jobs

Social Media Care Expert

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 6 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The job as an Expert in the Social Media Care Team at Optus is all about delivering outstanding customer service in a vibrant digital community. This position plays a crucial role in managing first contacts and addressing complex cases, ensuring that every interaction reflects the brand's values. The team thrives on collaboration, skill-sharing, and innovative solutions, making it a fantastic opportunity for those passionate about customer engagement.

You'll be responsible for

👥

Monitoring and engaging

Monitoring, moderating, and engaging with customers across various digital platforms, including social media, review sites, forums, and customer cases.
⚖️

Handling complaints

Handling complaints and providing timely solutions while upholding brand values to prevent blocking issues.
🔍

Identifying trends

Applying expertise to proactively identify trends and provide insights, ensuring a personalised customer experience.

Key criteria

📱

Experience in customer service environments

Demonstrated experience in high-volume, high-visibility customer service settings.

View

✍️

Outstanding communication skills

Proven written and verbal communication skills with online writing samples.

View

⏳

Strong time-management abilities

Experience balancing multiple customer inquiries and projects effectively.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Optus
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Experience in customer service environments
Demonstrated experience in high-volume, high-visibility customer service settings.

View

Outstanding communication skills
Proven written and verbal communication skills with online writing samples.

View

Strong time-management abilities
Experience balancing multiple customer inquiries and projects effectively.

View

Collaborative team player
Proven ability to work in a team-oriented environment, sharing insights.

View

Flexibility for 24x7 shifts
Willingness to work varied shifts based on customer demand.

View

Similar jobs

View all
Henderson Advocacy
Henderson Advocacy
Video Editor - Social Media & GraphicsSydney, NSW · Full-time
As an in-house Video Editor & Graphic Designer at Henderson Advocacy, you will be at the heart of the media team, transforming raw recordings into polished and engaging content. This job is crucial for creating impactful media that resonates with clients and enhances their experience. The team thrives on collaboration and creativity, ensuring that every piece of content aligns with the brand identity while delivering value.
News Corp Australia
News Corp Australia
Social Media and Content Specialist Good Friday AppealSouthbank, VIC · Full-time
The Social Media & Content Specialist at The Good Friday Appeal is all about creating vibrant, engaging content that resonates with audiences. This job plays a crucial role in supporting The Royal Children's Hospital by driving strategic growth across digital channels. The team thrives in a fast-paced environment, where creativity and collaboration are key to making a positive impact.
The Kids Research Institute Australia
The Kids Research Institute Australia
Social Media Content OfficerNedlands, WA · Full-time
This job is all about creating and managing high-quality digital content that elevates the Institute’s research and community engagement. As a Social Media Content Officer, you will play a vital role in translating complex research into engaging stories while ensuring ethical and culturally respectful communication. The team thrives on collaboration, creativity, and a commitment to diversity and inclusion.
Judo Bank
Judo Bank
Social Media and Content AssociateMelbourne, VIC · Full-time
This job is about launching and shaping how Judo presents itself to the world through engaging, platform-native content. By creating captivating content, you will play a key role in building the brand and growing social channels, all while embodying Judo's challenger mindset. The team thrives on collaboration and creativity, ensuring that everyone feels empowered to contribute fresh ideas and compelling stories.