About the job
This job is all about engaging with customers and the public through social media, playing a vital role in rebuilding Qantas’ reputation. Every interaction is an opportunity to reflect the airline’s best qualities, turning challenges into positive experiences. The team thrives on collaboration and support, ensuring that you will learn and grow in a dynamic environment.
You'll be responsible for
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Managing social interactions
Engaging with customers and the public through social media channels, ensuring timely and appropriate responses.📝
Drafting responses
Creating responses in the Qantas tone of voice, addressing customer needs and inquiries effectively.🤝
Collaborating with the team
Working closely with the Social Care and Advocacy team to ensure a consistent and supportive approach to customer interactions.Key criteria
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Communication
Expresses ideas clearly and adapts to the audienceView
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Social media expertise
Experience managing and engaging on multiple social platforms.View
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Strong writing skills
Proven ability to draft clear and engaging content.View
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