REA Group
Software Technical Support Engineer
Mid levelFull-timeHybridMacquarie Park NSW 2113, AustraliaCustomer successSoftware engineeringIT supportPosted 6 days ago
View your fit0 of 9 criteria met
About the job
The Software Technical Support Engineer job at Schneider Electric is an exciting opportunity to support customers in the Industrial Automation business across Australia and New Zealand. This position plays a crucial role in ensuring smooth operations and troubleshooting software issues, making a significant impact on customer satisfaction. The team values collaboration, continuous learning, and a commitment to providing exceptional service.
You'll be responsible for
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Owning and resolving software issues
Taking charge of complex software issues, investigating and resolving them while ensuring customer satisfaction.📝
Documenting activities
Accurate and timely documentation of activities and findings in the case management system to promote transparency and efficiency.🤝
Collaborating with teams
Working closely with colleagues in other support centres and departments to enhance the customer experience.What we're looking for
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2+ years in application support
Experience in supporting mainstream software applications is essential.View fit
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Proficiency in software architecture
Understanding of software architecture and unit testing is crucial.View fit
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Knowledge of AVEVA products
Familiarity with AVEVA System Platform and Plant SCADA is advantageous.View fit
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