Solution Architect
About the job
This job focuses on designing and implementing cloud-based contact center solutions by integrating AWS Connect with Microsoft Dynamics 365. The impact of this position is significant, as it ensures that customer data is protected while optimizing performance and scalability. Collaboration with stakeholders and development teams is key, fostering a supportive environment where innovation thrives.
You'll be responsible for
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Developing architectural designs
Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.👩🏫
Providing technical guidance
Provide technical guidance and mentorship to development teams throughout the project lifecycle.🔧
Designing integrations
Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.Key criteria
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Cloud-based contact center solutions experience
Proven experience as a Solution Architect focusing on cloud solutions.View
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Integration technologies expertise
Demonstrated experience with APIs, webhooks, and middleware platforms.View
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Cloud security knowledge
Solid understanding of cloud security best practices and compliance.View
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