Chemist Warehouse
Specialist Business Systems
Mid levelFull-timeOfficePerth, WA, AustraliaBusiness operationsInformation technologyCustomer successPosted 1 week ago
About the job
This job is about joining The Perth Mint as a Specialist Business Systems, where you will support and optimise a portfolio of SaaS business applications. Your work will have a significant impact on service delivery and system performance, making it an exciting opportunity to contribute to a globally recognised organisation. The team values collaboration, continuous improvement, and a supportive environment that celebrates diversity.
You'll be responsible for
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Supporting business applications
Playing a critical part in supporting and optimising the portfolio of SaaS business applications.🔧
Resolving complex issues
Being the go-to escalation point for complex issues, working closely with end users, business owners, and vendors.📈
Continuous improvement
Influencing how business systems perform and evolve through incident resolution and system optimisation.What we're looking for
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Experience with SaaS applications
Proven experience supporting multiple SaaS applications in an enterprise environment.View fit
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Level 2 support experience
Demonstrated experience operating at a Level 2 support capacity.View fit
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ITIL knowledge
Familiarity with ITIL aligned practices, incident management, and change control.View fit
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