Red Hat
Specialist Consultant
SeniorFull-timeHybridMelbourne VIC, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 1 week ago
About the job
This job is about becoming a Specialist Consultant at Aware Super, one of Australia's largest profit-for-members superannuation funds. In this role, you will play a vital part in helping Australians achieve financial wellbeing by delivering exceptional support to members, employers, and internal stakeholders. The team values flexibility and collaboration, working together to create a positive impact for over 1.1 million members and their communities.
You'll be responsible for
📋
Managing end-to-end delivery of member administration services
Overseeing complex case management and exception handling to ensure high-quality outcomes for members.🛠️
Acting as the technical escalation point for team members
Providing guidance, problem-solving support, and subject-matter expertise to assist colleagues with complex enquiries.🔍
Supporting continuous improvement
Identifying process gaps and contributing to solutions that enhance efficiency and member experience.What we're looking for
📊
End-to-end superannuation administration experience
Demonstrated experience managing complex case management and exception handling.View fit
🔍
Technical expertise in superannuation
Strong capability to interpret superannuation rules and product requirements.View fit
🤝
Collaborative support for team members
Experience acting as a go-to specialist for escalations and guidance.View fit
View more
